777go Privacy Policy

Section 1

What Data We Collect

When you register and use 777go, we collect personal information in the following categories:

• Identity data: Full name, date of birth, and a government-issued ID number as required for KYC verification.
• Contact data: Mobile number, email address, and residential address.
• Financial data: Bank account details or e-wallet information used for deposits and withdrawals in PHP. This includes the account name and number linked to your registered payment method.
• Transaction data: Records of all deposits, withdrawals, bets placed, and game activity on your account.
• Device and technical data: IP address, browser type, operating system, device identifiers, and session timestamps collected automatically when you access the platform.
• Communication data: Messages and records from your interactions with our support team, including chat logs and email correspondence.
• Verification documents: Copies of government-issued IDs submitted during KYC, such as a Philippine passport, driver's licence, or SSS/UMID card.

We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance. We do not store full credit card numbers on our servers, and we do not accept cryptocurrency as a payment method.

Section 2

How We Use Your Data

The personal data we collect is used strictly for the following purposes:

• Creating and managing your 777go account, including login authentication and OTP verification.
• Processing deposits and withdrawals in Philippine Peso through your registered payment channel — Philippine online banking, mobile banking, bank transfer, or local e-wallets such as GCash or Maya.
• Verifying your identity in accordance with KYC requirements before processing any withdrawal.
• Detecting and preventing fraud, money laundering, multiple account abuse, and other prohibited conduct.
• Sending transactional notifications relevant to your account, such as deposit confirmations, withdrawal status updates, and security alerts.
• Improving platform performance, fixing technical issues, and personalising your experience based on your activity and preferences.
• Complying with applicable Philippine laws and responding to lawful requests from regulatory or law enforcement authorities.
• Managing responsible gaming tools such as deposit limits, session limits, and self-exclusion requests.

We do not use your personal data to build advertising profiles or to share your information with third-party marketers. Any promotional communication from 777go is limited to platform-related offers and can be opted out of through your account settings.

Section 3

Sharing and Disclosure

777go does not sell, rent, or trade your personal information to any third party. We may share your data with external parties only in the following circumstances:

• Payment processors: Your bank account or e-wallet details are shared with the relevant payment service provider to complete your deposit or withdrawal transaction.
• Identity verification providers: KYC documents may be processed through a third-party identity verification service to confirm the authenticity of your submitted ID.
• Technology and infrastructure providers: Service providers who operate parts of our platform infrastructure may have limited access to account data as part of their contracted role. They are bound by confidentiality obligations and are not permitted to use your data for their own purposes.
• Legal and regulatory authorities: We may disclose personal data to Philippine law enforcement, financial regulators, or courts where required by law or in response to a valid legal process.
• Anti-fraud and security bodies: Where there is a reasonable suspicion of fraud or financial crime, relevant information may be shared with authorised bodies for investigation purposes.

All third parties who receive data from 777go are required to handle it with appropriate security measures and to use it only for the stated purpose. We do not transfer personal data outside of the Philippines to jurisdictions with weaker data protection standards without taking appropriate safeguards.

Section 4

Storage and Security

Your personal data is stored on secured servers with access controls limited to authorised 777go personnel. We apply industry-standard technical and organisational measures to protect your information from unauthorised access, loss, or misuse. Key security practices include:

• SSL/TLS encryption for all data transmitted between your browser or device and our servers.
• OTP-based two-step verification for account login and cashier transactions.
• Strict internal access controls — staff only access account data when required to do their job.
• Regular security reviews and monitoring to detect unusual activity or access attempts.

No system can guarantee absolute security. If you suspect your account has been compromised, change your password immediately and contact our support team. 777go staff will never ask for your password or OTP through any channel.

Section 5

Cookies and Tracking

777go uses cookies and similar local storage technologies to provide a functional and consistent experience on the platform. Cookies we use fall into the following categories:

• Essential cookies: Required for the platform to function. These maintain your login session, remember your preferences, and ensure secure navigation. The platform cannot operate properly without them.
• Performance cookies: Collect anonymised data about how players use the platform — such as pages visited and features used — to help us improve the overall experience.
• Functional cookies: Remember choices you have made, such as your preferred language or game category, so you do not have to reset them on every visit.

You can control and delete cookies through your browser settings at any time. Disabling essential cookies may affect your ability to log in and use the platform normally. We do not use third-party advertising cookies or allow ad networks to place tracking cookies on the 777go platform.

Section 6

Your Rights

As a registered player at 777go, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data 777go holds about you at any time.
• Right to correction: If any information we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.
• Right to deletion: In certain circumstances, you may request that we delete your personal data. Note that we may be required to retain some data for legal, regulatory, or fraud-prevention purposes even after account closure.
• Right to restrict processing: You may request that we limit how we use your data in specific situations, such as when you have contested its accuracy.
• Right to data portability: You may request that we provide your data in a structured, commonly used format so you can transfer it to another service where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of any processing done before withdrawal.

To exercise any of these rights, contact 777go support using the email address displayed in the footer of this page. We will respond to verified requests within a reasonable timeframe. We may need to confirm your identity before actioning your request.

Section 7

Minors and Age Verification

777go is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals below the minimum age. Age is verified as part of the KYC process, and any account found to belong to a minor will be closed immediately.

If a parent or guardian believes that a minor has submitted personal information to 777go without their knowledge, please contact our support team promptly. We will investigate and take appropriate action, including deleting the data and closing the account.

For more information on how 777go supports responsible gaming for all players, visit our Responsible Gaming page.

Section 8

Data Retention

777go retains personal data for as long as your account is active and for a reasonable period after closure to comply with legal obligations, resolve disputes, and prevent fraud. Specific retention considerations include:

• Transaction records and KYC documents are retained as required under applicable Philippine financial regulations.
• Account activity logs are retained to support fraud investigations and to respond to player disputes within the applicable window.
• Communication records with support are kept for a period sufficient to resolve any ongoing or related issues.

Once retention periods have expired and there is no longer a legal or operational basis to keep the data, we securely delete or anonymise it. You may contact support to ask about the specific retention period applicable to your account data.

Section 9

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable laws. When we make material changes, the revision date at the top of this page will be updated.

For significant changes that affect how your data is used or your rights as a player, we will make reasonable efforts to notify you through an in-platform notification or email to your registered address. Your continued use of the platform after an update is published constitutes your acceptance of the revised policy.

We recommend reviewing this page periodically, especially before making significant transactions on the platform.

Section 10

Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the 777go support team. You can reach us using the email address displayed in the footer of every page on this site.

When reaching out about a data request, please include your registered account name and a clear description of your request. This helps us locate the right records and respond as quickly as possible.

For questions about how we handle responsible gaming data specifically, visit the Responsible Gaming page or contact support directly.